Customer Experience Magazine – Book Review

Customer Experience Magazine – Book Review

CXM Book Club: Closing the Gap – 5 Steps to Creating an Inclusive Culture - April 2019 Organisations must stop shying away from the inevitable, and instead take active steps towards creating a sustainable, Inclusive Culture, a new book on Employee Experience insists. For modern businesses, diversity and inclusion are much more than just ‘tick box’ exercises. Organisations without adequate inclusivity and diversity policies can no longer hide, and must face the uncomfortable truth that their policies lack effectiveness. (more…)...
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